Privacy Policy
Pconnect Mobile Application
Introduction
Welcome to Pconnect. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
By downloading, installing, or using the Pconnect app, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the application.
This policy applies to all users of the Pconnect mobile application, regardless of how you access it (smartphone, tablet, or other mobile device).
1. Information We Collect
We collect several types of information to provide and improve our services to you. The categories of information we collect include:
1.1 Personal Information
When you create an account or use our services, we may collect the following personal information:
- Full Name: Used to identify you within the app and personalize your experience
- Email Address: Used for account verification, login credentials, and important communications
- Password: Securely hashed using industry-standard encryption algorithms; we never store passwords in plain text
- Profile Photo: Optional; used for account personalization and identification within the app
1.2 Booking and Check-In Data
To facilitate our core services, we collect and process the following booking-related information:
- Booking Details: Date, time, location, space selection, and programme information
- Check-In/Check-Out Records: Timestamps of your arrivals and departures
- Historical Data: Complete history of your bookings and check-ins for your reference and our service improvement
1.3 Device and Technical Data
We automatically collect certain technical information when you use our app:
- Device Identifiers: Unique device ID and push notification tokens
- Technical Specifications: App version, device type, manufacturer, operating system type and version
- Usage Analytics: Screen views, feature interactions, session duration, and navigation patterns
- Error and Crash Reports: Technical logs to help us identify and fix issues
1.4 Camera and Media Data
When you grant camera permissions, we may access:
- QR Code Scans: Images captured solely for the purpose of scanning QR codes; these are processed in real-time and not stored
- Profile Photos: Images you choose to upload as your profile picture
1.5 Location Data (Optional)
If you enable location services, we may collect:
- GPS Coordinates: Precise location data to facilitate check-in verification and location-based booking features
- Proximity Data: Information about your proximity to designated spaces for seamless check-in experiences
2. App Permissions
Our app requests the following permissions to deliver its core functionality. You can manage these permissions in your device settings at any time.
| Permission | Purpose | Required/Optional |
|---|---|---|
| Camera | QR code scanning for check-in; profile photo upload | Required for QR features |
| Notifications | Booking reminders, check-in alerts, and important updates | Optional but recommended |
| Internet | Data synchronization, real-time updates, account authentication | Required |
| Location | Verify check-in location, suggest nearby spaces | Optional |
| Storage | Cache app data, store profile photos locally | Required |
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery
- Authenticate your identity and manage your account
- Process, display, and manage your bookings and reservations
- Facilitate check-in and check-out processes
- Provide customer support and respond to inquiries
3.2 Communications
- Send booking confirmations and reminders
- Notify you of check-in/check-out status
- Communicate important updates about our services
- Send promotional communications (with your consent)
3.3 Improvement and Analytics
- Analyze usage patterns to improve app functionality
- Identify and fix technical issues and bugs
- Develop new features based on user behavior
- Conduct research and analysis to enhance user experience
3.4 Legal and Security
- Comply with legal obligations and regulatory requirements
- Protect against fraud, unauthorized access, and illegal activities
- Enforce our terms of service and protect our legal rights
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following limited circumstances:
4.1 Service Providers
We may share data with trusted third-party service providers who assist us in operating our app, such as cloud hosting services, analytics providers, and payment processors. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5. Data Storage and Security
5.1 Security Measures
We implement robust security measures to protect your personal information, including:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
- Password Security: Passwords are hashed using industry-standard algorithms (bcrypt) and are never stored in plain text
- Access Controls: Strict access controls limit who can view your data within our organization
- Regular Audits: We conduct regular security assessments and penetration testing
- Secure Infrastructure: Our servers are hosted in secure, certified data centers with physical and digital safeguards
5.2 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
Account Data: Retained while your account is active and for 30 days after deletion request
Booking History: Retained for 24 months for your reference and service improvement
Analytics Data: Aggregated and anonymized after 12 months
Legal Records: May be retained longer if required by applicable law
5.3 Data Location
Your data may be stored and processed in servers located in South Africa. By using our app, you consent to the transfer of your information to these locations, which may have different data protection laws than your jurisdiction.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You have the right to request a copy of the personal information we hold about you. You can access most of your data directly through the app settings, or request a complete data export by contacting our support team.
6.2 Correction
You can update or correct your personal information at any time through the app settings. If you need assistance, please contact our support team.
6.3 Deletion
You may request deletion of your account and personal data. Upon receiving a verified request, we will delete your information within 30 days, unless retention is required by law or for legitimate business purposes.
6.5 Restriction and Objection
You may have the right to restrict or object to certain processing of your personal information. Contact our support team to exercise these rights.
6.4 Opt-Out Options
- Push Notifications: Disable through your device settings or app preferences
- Marketing Communications: Unsubscribe via the link in our emails or through app settings
- Location Services: Disable through your device settings (note: some features may be limited)
- Analytics: Contact support to opt out of non-essential analytics
7. Children's Privacy
Our app is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information promptly.
8. Third-Party Links and Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.
9. International Data Transfers
If you access our app from outside South Africa, please be aware that your information may be transferred to, stored, and processed in countries where our servers are located. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other approved transfer mechanisms, to protect your data in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:
- We will update the "Last Updated" date at the top of this policy
- We will notify you through the app or via email for significant changes
- Your continued use of the app after changes take effect constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Innovation Hub, Pretoria, South Africa
Response Time: We aim to respond to all privacy-related inquiries within 30 days.
Thank you for trusting Pconnect with your information.
© 2026 Pconnect. All rights reserved.