Support Center
Get the help you need with P-Connect™. Our support team is ready to assist you.
What type of support do you need?
Select the category that best describes your enquiry
Account Support
Get help with your P-Connect account, login issues, password resets, user management, and billing enquiries.
- Login & password issues
- User account management
- Billing & subscription
- Profile updates
Technical Support
Get assistance with app functionality, QR scanning, check-in issues, integrations, and system errors.
- App crashes & errors
- QR code scanning issues
- Check-in/out problems
- Integration & API help
Frequently Asked Questions
Quick answers to common questions
How do I reset my password?
Click "Forgot Password" on the login screen, enter your email, and follow the reset link sent to your inbox.
Why isn't the QR scanner working?
Ensure camera permissions are enabled for the app. Try restarting the app or checking for updates.
How long until I get a response?
Our team typically responds within 24-48 business hours. Urgent issues are prioritized.
Can I add more users to my account?
Yes! Contact your administrator or reach out to our sales team at bianca@pconect.com for user licenses.